Service levels
1.25% |
2.50% |
5% |
10% |
Department/core/lab |
| Up to 2 hours/month/study of support for any * item by an IT support analyst/consultant | Up to 4 hours/month/study of support for any * item by an IT support analyst/consultant | Up to 8 hours/month/study (5% FTE) of support for any * item by an IT support analyst/consultant | Up to 16 hours/month/study (10% FTE) of support for any * item by an IT support analyst/consultant | Support your department/lab/core for any * item by an IT support analyst/consultant |
$100 per month |
$200 per month |
$360 per month |
$720 per month |
$ negotiated per month |
| Beginning REDCap ICON training | Beginning REDCap ICON training | Beginning REDCap ICON training | Beginning REDCap ICON training | Beginning REDCap ICON training |
| 30 minute new project consulting (web based & mobile) | 30 minute new project consulting (web based & mobile) | 30 minute new project consulting (web based & mobile) | 30 minute new project consulting (web based & mobile) | 30 minute new project consulting (web based & mobile) |
| Pre-production project database review | Pre-production project database review | Pre-production project database review | Pre-production project database review | Pre-production project database review |
| Advanced user training topics | Advanced user training topics | Advanced user training topics | Advanced user training topics | Advanced user training topics |
| Drop-in hours support | Drop-in hours support | Drop-in hours support | Drop-in hours support | Drop-in hours support |
| Production database change review | Production database change review | Production database change review | Production database change review | Production database change review |
| External collaborator credential support | External collaborator credential support | External collaborator credential support | External collaborator credential support | External collaborator credential support |
| * General consulting & support | * General consulting & support | * General consulting & support | * General consulting & support | * General consulting & support |
| * REDCap study design & management | * REDCap study design & management | * REDCap study design & management | * REDCap study design & management | * REDCap study design & management |
| * REDCap mobile design & management | * REDCap mobile design & management | * REDCap mobile design & management | * REDCap mobile design & management | * REDCap mobile design & management |
| * Data piping design & management | * Data piping design & management | * Data piping design & management | * Data piping design & management | |
| * Automated survey invitation design & management | * Automated survey invitation design & management | * Automated survey invitation design & management | * Automated survey invitation design & management | |
| * Branching logic design & management | * Branching logic design & management | * Branching logic design & management | * Branching logic design & management | |
| * Data migration consulting | * Data migration consulting | * Data migration consulting | * Data migration consulting | |
| * Data migration | * Data migration | * Data migration | ||
| * Production project recovery | * Production project recovery | |||
| SLA: IT analyst/consultant performs work for study. | SLA: IT analyst/consultant performs work for study. | SLA: IT analyst/consultant assigned to study as primary contact. IT analyst/consultant will fill out REDCap related IT service requests in I-CART/ESC for study team. | SLA: IT analyst/consultant assigned to study as primary contact. IT analyst/consultant will fill out REDCap related IT service requests in I-CART/ESC for study team. | SLA: IT analyst/consultant assigned to study as primary contact. IT analyst/consultant will fill out REDCap related IT service requests in I-CART/ESC for study team. |
A la carte services
Service |
Description |
Cost |
| Consulting, support, troubleshooting and other custom work | Have an IT Support analyst/consultant assist with a study by the hour. | $55/hour |
| Staff level informaticist support | Staff informaticist support. | $175/hour |
| Project start pp basic | IT support analyst/consultant builds and tests your study forms/instruments. | $1000/up to 20 hours |
| Project start up advanced | IT support analyst/consultant builds and tests your study forms/instruments, survey set up, automated invitation logic, data piping, branching logic or calculated fields. | $2000/up to 40 hours |
| Production project recovery | Data loss analysis, timeline identification, identity recovery strategy, data/form/record/project restore to a point in time. | $500/project/incident |
| Twilio configuration (#) | Configure your study to use Twilio services. | Start up fee $150 |
| Twilio support & maintenance (#) | $15/month | |
| OneDemographic start pp | Configure your study to use OneDemographic services from the EMR. (per IRB protocol approval) | Start up fee $250 |
| OneDemographic support & maintenance | $75/month | |
| Custom module/plugin/API design, build & deploy | Starting at $2500 | |
| Custom module/plugin/API support & maintenance | $75/month |
Terms of service
By using REDCap services PI and study team members agree to the following:
- To provide the REDCap team an MFK for services
- To provide the REDCap team information about the research study using REDCap services
- To Cite ICTS and Vanderbilt in all grants and publications related to research that benefited from REDCap use and/or BMI service use
- To respond to request to identify publications associated with REDCap studies.
- To place project into production more prior to collecting any 'real' data
- To good data citizenship
- To responsible system usage
- To follow University of Iowa Hawk ID policies
Use of basic service requires a study team member has taken and passed the REDCap course on ICON (or tested out) and had the project reviewed by our team pre-production.
Service level agreements
Level |
Service expectation |
| Basic | First come first serve in the basic service queue. Three business day response time. Resolution time dependent on request. |
| A la carte services | Two business day response time. Service(s) to be provided negotiated & scheduled. |
| 1.25% appointment | Two business day response time. IT support analyst/consultant performs work on study as requested. |
| 2.5% appointment | One business day response time. IT support analyst/consultant performs work on study as requested. |
| 5% appointment | Same business day response. IT analyst/consultant assigned to study as primary contact. IT analyst/consultant will fill out REDCap related IT service requests in I-CART/ESC for study team. |
| 10% appointment | Same business day response. IT analyst/consultant assigned to study as primary contact. IT analyst/consultant will fill out REDCap related IT service requests in I-CART/ESC for study team. |
Help the Institute for Clinical and Translational Science at the University of Iowa continue making new strides in medical research by citing the NIH CTSA program grant UM1TR004403.